jiabet FAQ — Answers to All Your Questions

No. Under jiabet's policy, each individual is permitted only one account. If multiple accounts are created, all of them may be permanently suspended.

An NID is not required at registration. However, before making a withdrawal, you may need to submit a photo of your national ID or passport as part of the KYC verification process. This is for your own security.

After registration, requests to update certain details — such as your contact number or email — can be submitted through Support. However, name changes are generally not permitted.

Registration Page There is a "Referral Code" field during registration. Enter the code you received from a friend. Once you successfully register and make your first deposit, both of you will receive a bonus.

The minimum deposit on jiabet is just BDT 100 — kept low to make the platform accessible to everyone. Maximum deposit limits vary by payment method.

Deposits via bKash and Nagad are typically credited within 1–5 minutes. Bank transfers may take 1–2 business days. If you experience any issues, please contact Support.

jiabet does not charge any fees on deposits. However, transaction fees from bKash or Nagad may apply. For more details, Deposit Page See.

If your deposit fails, first check whether the amount has been deducted from your bKash/Nagad account. If it has been deducted but hasn't appeared in your jiabet account, take a screenshot of the transaction and contact Support.

The minimum withdrawal on jiabet is BDT 500. KYC verification must be completed and wagering requirements must be met before withdrawing.

No. Bonus balance cannot be withdrawn directly. Once the specified wagering requirements are met, the bonus converts to real balance and can then be withdrawn.

Possible reasons for a rejected withdrawal:

• KYC verification not completed
• Wagering requirement not met
• Discrepancy in account information
• Suspicious Activity Detection

The daily withdrawal limit on jiabet depends on your VIP level. Standard members can withdraw up to a set amount per day, while VIP members enjoy higher limits.

A wagering requirement specifies how many times you must bet the bonus amount before it can be withdrawn. For example, a 10x wagering requirement on a BDT 100 bonus means you must place BDT 1000 in bets.

Once received, your free spin bonus is automatically applied to the designated slots game. Open the game and spin — any winnings will be added to your bonus balance. After meeting the bonus wagering requirement, the amount will transfer to your real balance.

jiabet regularly offers cashback promotions. A set percentage of losses over a specified period is returned to you. Cashback is typically credited directly to your real balance.

Once your referred friend registers on jiabet and completes their first deposit, the referral bonus will be credited to your account. The bonus is typically received within 24 hours.

jiabet's Live Casino features world-class professional dealers. Many tables have Bangla-speaking dealers as well. You can check the dealer's language before choosing a table.

Yes. Most slot games on jiabet include a demo mode. In demo mode, you can play for free using virtual credits to get a feel for the game. Please note that winnings from demo mode cannot be withdrawn.

RTP (Return to Player) is the payout rate built into a game. It is set by the game provider — not jiabet. jiabet exclusively features games from reputable software providers whose RTP figures are verified by independent third parties.

Yes. jiabet offers live betting on cricket, football, tennis, and more. Odds update in real time as the match unfolds, so you can place bets while the action is happening. Learn more Betting Page।

Go to Account Settings, open the "Security" section, and enable 2FA. Add your mobile number — you will receive an OTP with every login. This adds an extra layer of protection to your account.

If a login attempt is made from an unrecognized device or unusual location, jiabet automatically sends an alert to your registered mobile number. If you notice any suspicious activity, change your password immediately.

No. jiabet will never ask for your password or OTP via phone call, SMS, or email. If you receive any such communication, it is a scam. Report it to jiabet Support immediately and change your password.

Yes. As part of our responsible gaming commitment, jiabet allows you to temporarily pause or permanently close your account at any time. Learn more about this Responsible Play Page।

The jiabet app offers everything on the website, plus extra features such as push notifications, fingerprint login, and faster game loading. It is the recommended option for mobile users.

When a new update is available, you'll see a notification when you open the app. Tap the notification or App Page Download and install the latest version from there.

Yes. The jiabet app gives you access to the full game library — slots, Live Casino, Sports Betting, and more — just like the website. The app experience is even smoother on mobile.